The Egg - Ceramic Burnisher
Pairs well with
SHIPPING INFORMATION
Shipping Times
Orders are shipped 2-4 business days after placement and are sent via Australia Post. You will be supplied with a tracking number once shipped so you can keep track of where your parcel is at.
Please allow 5 business days for delivery and 10 business days for Western Australia, Northern Territory and Tasmania.
Orders placed on a Saturday or Sunday will be processed the following Monday or Tuesday.
Australian Shipping Rates
A $14.95 AUD flat rate shipping fee applies on all orders.
If you require your parcel more urgently then you may select Australia Post Express Post shipping for $20.95 AUD which should arrive 1-2 business days after dispatch (location dependant).
If you have any concerns please don't hesitate to get in touch with us by emailing info@woodtamer.com.au
Wood Tamer ships it's range of Spoon Carving tools Worldwide!
International Shipping rates are calculated at checkout based on the weight of your parcel. Express and Standard shipping are available.
RETURNS POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@woodtamer.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@woodtamer.com.au and send your item to: Wood Tamer, PO Box 3346, Wamberal NSW 2260, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Wood Tamer, PO Box 3346, Wamberal NSW 2260, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The Egg - Ceramic Burnisher
Product details
FAQs
Q1 – Should you apply the oil/wax after or before Burnishing?
Answer - We would recommend applying oil or wax after burnishing.
Q2 – When burnishing the bowl of a spoon, should you burnish with or across the grain?
Answer - You can rub up and down and round and round and across every which way. What it is actually doing is compacting the fibres back in on themselves. Go nuts. Just make sure to support any thinner/vulnerable sections of your piece so as not to crack or break it.
Q3 - What do I do if my burnisher gets dirty or has a raised grain that is leaving marks on the wood?
Answer - You can rub your burnisher back with some fine wet and dry sandpaper to clean it up or remove raised grain/grit. We recommend doing this under running water or in bowl to avoid creating ceramic dust.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
-
Contact Us
Talk to a REAL person who is as passionate about carving as you are. Call us between 8am and 5pm on 0413 154 024 or SMS anytime and we answer your questions or get back to you as soon as we can.